Support Center
NEUTOOFIT Support Center
Welcome to the NEUTOOFIT Support Center. We are here to help you with orders, delivery, product questions, payments, refunds, and replacements.
Contact Support
- Email: info@neutoofit.com
- Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays.
- Contact page: Contact NEUTOOFIT
- Typical response time: 24–48 business hours.
Order & Delivery Support
For order status, tracking, delivery delays, missing items, or incorrect items, please email us with your order number and the email address or phone number used at checkout.
Damaged, Missing, or Incorrect Items
If you receive a damaged, missing, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and outer packaging. Once verified, we will help with a replacement or refund according to our Returns Policy.
Product Information
For questions about ingredients, storage, usage, or product suitability, contact us before placing an order. Food products should be stored as directed on the product label.
Payments & Refunds
If you face a payment issue or need refund status, email us with your order number and payment details. Approved refunds are processed to the original payment method and may take 5–10 business days depending on the payment provider.