Support Center
NEUTOOFIT Support Center
Get help with orders, delivery, products, payments, replacements, and eligible refund claims.
Contact Support
- Email: info@neutoofit.com
- Phone: +91 90018 81306
- Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays
- Typical response time: 24–48 business hours
Order & Delivery Support
For order status, tracking, delivery delays, missing items, or incorrect items, contact us with your order number and the email address or phone number used at checkout.
Food-Product Return Rule
All NEUTOOFIT products are food and consumable items. Delivered products are non-returnable and non-refundable for hygiene and food-safety reasons, whether opened or unopened. Change-of-mind, taste, preference, and wrong-item ordering requests are not eligible.
Damaged, Missing, or Incorrect Items
Report a damaged, missing, or incorrect delivery within 48 hours. Include your order number and clear photos of the shipping label, outer packaging, and affected product. Keep the product and packaging until the claim is resolved.
After verification, the normal remedy is a replacement. A refund is provided only if a replacement is unavailable or where required by applicable law. Any approved refund is sent to the original payment method; bank or payment-provider processing times may apply.
Product Information
For questions about ingredients, allergens, nutrition, storage, usage, or product suitability, check the product packaging and contact us before ordering if you need clarification.