Help & FAQs
Help & FAQs
Find answers about NEUTOOFIT orders, delivery, food products, cancellations, replacements, and eligible refunds.
Orders
How do I place an order?
Browse the store, add products to your cart, and complete checkout. You will receive an order confirmation at the email address or phone number used at checkout.
Can I cancel or modify my order?
Orders can be cancelled or modified only before dispatch. Contact us as soon as possible with your order number. Once dispatched, an order cannot be cancelled.
How can I track my order?
When your order is shipped, tracking details are sent by email or SMS when available.
Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 4–7 business days after dispatch, depending on location and courier conditions. See our Shipping Policy for details.
Where do you deliver?
We currently deliver only to serviceable locations within India. Availability is confirmed at checkout.
What are the shipping charges?
Limited-time offer: Standard delivery is free on all serviceable India orders through 31 August 2026, with no minimum purchase. From 1 September 2026, standard delivery is free for orders of ₹699 or more; a ₹99 charge applies below ₹699. Any applicable Cash on Delivery or special delivery fee is shown before the order is placed.
What if my order is delayed?
Contact support with your order number if tracking has not updated or delivery is later than the estimated window.
Payments & Prices
Are displayed prices GST-inclusive?
Yes. Product prices displayed on neutoofit.com include applicable GST. The final order total and any delivery charge are shown at checkout.
Returns, Replacements & Refunds
Do you accept returns or change-of-mind refunds?
No. All NEUTOOFIT products are food and consumable items. For hygiene and food-safety reasons, delivered products are non-returnable and non-refundable, whether opened or unopened. This includes requests based on taste, preference, change of mind, or ordering the wrong item.
What if an item is damaged, missing, or incorrect?
Contact us within 48 hours of delivery with your order number and clear photos of the shipping label, outer packaging, and affected product. Keep the product and packaging until the claim is resolved.
After verification, the normal remedy is a replacement. A refund is provided only if a replacement is unavailable or where required by applicable law.
How long does an approved refund take?
Any approved refund is sent to the original payment method. Bank or payment-provider processing times may apply.
Products
Where can I find ingredients, allergens, nutrition, storage, and usage information?
Always check the information printed on the product package. If you need clarification about ingredients, allergens, storage, or suitability, contact us before ordering.
How should I store the products?
Follow the storage instructions on the product packaging. Keep products sealed and do not use a product if the seal is damaged or the pack appears unsafe.
Need More Help?
Email info@neutoofit.com or call +91 90018 81306, Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays. Include your order number when contacting us about an order.