Returns & Refund Policy
Returns & Refund Policy
At NEUTOOFIT, we prioritize product quality, hygiene, and customer satisfaction. Please read this policy before placing an order.
Returns
Because our products are food and consumable items, we do not accept returns once an order has been delivered, except where the product received is damaged, missing, or incorrect.
Damaged, Missing, or Incorrect Items
If you receive a damaged, missing, or incorrect product, please contact us within 48 hours of delivery.
Email us at info@neutoofit.com with your order number, checkout email or phone number, clear photos of the product and outer packaging, and a short description of the issue.
After verification, we may offer a replacement or refund depending on the issue and product availability.
2
bis_size='{"x":12,"y":430,"w":560,"h":29,"abs_x":428,"abs_y":692}'>Refunds- Approved refunds are processed to the original payment method.
- Refunds may take 5–10 business days depending on your bank or payment provider.
- Shipping charges, if any, are non-refundable unless the issue was caused by us.
Cancellations
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. To request cancellation, email info@neutoofit.com as soon as possible with your order number.
Contact
For return, replacement, refund, or cancellation support, contact NEUTOOFIT at info@neutoofit.com.