Returns & Refund Policy

All NEUTOOFIT products are food and consumable items. For hygiene and food-safety reasons, products that have been delivered are non-returnable and non-refundable. This applies to both opened and unopened products, including requests based on change of mind, taste, preference, or ordering the wrong item.

Damaged, missing, or incorrect orders

If an item arrives damaged, is missing from your order, or is different from what you ordered, contact us within 48 hours of delivery at info@neutoofit.com or +91 90018 81306.

Please include your order number, a description of the issue, and clear photos of the shipping label, outer packaging, and affected product. Keep the product and packaging until the claim is resolved. Do not send any item back unless our support team gives you written instructions.

After verification, the normal remedy is a replacement. A refund will be provided only if a replacement is unavailable or where required by applicable law. Any approved refund will be sent to the original payment method; bank or payment-provider processing times may apply.

Cancellations

You may request cancellation before the order is dispatched. Once an order has been dispatched, it cannot be cancelled, returned, or refunded except for the damaged, missing, or incorrect-order situations described above.

Contact

Email: info@neutoofit.com
Phone: +91 90018 81306

This policy does not limit any rights that cannot be excluded under applicable consumer law.